Return Policy

Return Policy

We truly appreciate your trust in shopping with linmarts.com, and we’re committed to ensuring your satisfaction. If your order isn’t quite right, rest assured — we’ve made our return process simple and hassle-free.

Are You Eligible to Return an Item?

To return a product, please make sure it:

• Is unused, unwashed, and in the original condition you received it
• Has all original tags and packaging
• Is accompanied by a valid proof of purchase (like your receipt or order confirmation)

We’re unable to accept returns for items that don’t meet these basic criteria.

How Long Do You Have?

You have a 30-day window from the delivery date to start a return request. Returns outside of this period may not be accepted unless otherwise stated in writing by our team.

Let’s Start a Return

To get started, send an email to support@linmarts.com with the following details:

• Your full name and order number
• A copy of your receipt or confirmation email
• A brief explanation of why you’d like to return the item
• A photo or video clearly showing the item’s condition (especially if the issue is damage or defect)

We’ll review your request within 72 hours and respond with the next steps. Once approved, we’ll guide you through the return process.

Who Pays for Return Shipping?

• Unless the return is due to our mistake (like sending the wrong item or a defective product), customers are responsible for shipping the item back to us.
• Return shipping costs are the responsibility of the customer in most cases.
• Original shipping charges are non-refundable.
• If your item qualifies for a free return (damaged or incorrect), we’ll provide a prepaid return label.

Can I Exchange Instead?

Absolutely — we accept exchanges under the following conditions:

• The item was damaged during shipping
• The product is defective upon arrival
• You received the wrong item or wrong size

If your situation fits any of the above, just let us know at support@linmarts.com. We’ll verify the issue and help you receive a replacement promptly.

Final Notes

We value your time and want to make every return as smooth as possible. That said, we reserve the right to reject returns that:

• Fall outside of our 30-day return window
• Are returned in a condition that makes them unsellable
• Lack sufficient documentation or proof of purchase

Our goal is to provide a fair return experience while protecting product integrity for all customers. If you’re unsure whether your item qualifies for return, feel free to reach out — our team is always here to help.